Job: Product Support Manager

Jobing Description

Description

IDEXX Laboratories, Inc. is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. IDEXX products enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and build more economically successful practices. IDEXX is also a worldwide leader in providing diagnostic tests and information for livestock and poultry and tests for the quality and safety of water and milk. Headquartered in Maine, IDEXX Laboratories employs more than 4,900 people and offers products to customers in over 100 countries.

JOB SUMMARY:

Play a key role in integrating a new business opportunity into existing IDEXX LOB s and functional areas. Product responsibilities, including strategy, planning, product definition and financial return for product areas. Maximize IDEXX return from biomedical research markets by leading product development process, if applicable, including market segmentation, definition, development, launch, maintenance and obsolescence.

PRIMARY DUTIES AND RESPONSIBILITIES:

Define, document and implement processes to release current products into new market segments
Define customer expectations and service levels for customer support and FTS
Lead requirement meetings to further develop IDEXX products and services
Work collaboratively across multiple IDEXX LOBs
Expert knowledge on the business and application of the product worldwide.
Ensure sales training is first class
Develop and implement market segmentation strategy with marketing managers to clearly define customer s current requirements and their future needs.
Drive product marketing activities: identify and select marketing opportunities, and develop communication strategies.
Determine, communicate and counteract competitive strategies and offerings.
Determine product development strategy
Lead development activities through all phases.
Manage alliances and collaboration with partners and key vendors to leverage IDEXX value to customers.
Promote and train IDEXX employees in product advantages and benefits.
Ensure optimum marketing resource utilization and communication across the division and corporation.
Optimize strategy, systems, structure, measures, rewards and culture for customer satisfaction and business results through continuous improvement.
Manage business as a set of interconnected processes that are clearly identified, documented, measured and continuously improved.
Broaden technical and practical knowledge of marketing.
Other duties as assigned.

Qualifications

EDUCATION:
Bachelor s degree (science or engineering preferred)
Advanced Degree (technology or business preferred)
Science background preferred

EXPERIENCE:
5 - 7 plus years relevant work experience

3 plus years product marketing experience

REQUIRED SKILLS AND ABILITIES:

Broad range of core marketing and product management skills
Strong analytical abilities and excellent problem solving capabilities
Financial management, analysis skills and conceptual thinking skills are a must, as well as the ability to make decisions
Must be capable of leading cross-functional teams in a matrix organization
Demonstrated ability to successful function in a complex organization
Exceptional written and oral communication skills required to gain commitment and support for decisions and motivate the organization to support
Must be a self-starter, capable of managing and prioritizing a large number of projects and tasks at various stages of development
Comfortable with healthcare/diagnostic technologies and plus
Demonstrated marketing and product management skills
Strategic thinker
Strong analytical and modeling expertise
First class communication skills both written and verbal
Strong presentation skills
Proven management and leadership skills
Financial acumen and budget management skills
Integrity and responsiveness
Drive, initiative, and creativity
Efficient at multi-tasking, including prioritization

IDEXX attracts, rewards and inspires exceptionally talented and motivated people who are eager to participate in two of the most important technological revolutions of our time biotechnology and information technology.

We offer outstanding opportunities for personal growth and success, and support excellence, world-class standards, and continuous improvement.

At IDEXX, we reward leadership initiative and excellence. Benefits include:

* Health Insurance
* Dental Insurance
* 401(k) Plan
* Vacation Time
* Sick Days
* Paid Holidays
* Life Insurance/AD&D
* Dependent Life Insurance
* Short- and Long-Term Disability Programs
* Flexible Spending Accounts (Medical and Dependent)
* Employee Referral Award Program
* Employee Assistance Program
* Employee Stock Purchase Plan
* Personal Growth Leave
* Bonus Plan

If you are looking for a challenging work environment that unleashes creativity and energy, is refreshingly honest and comfortably casual, and offers opportunities for unmatched personal growth, we want to hear from you.

About the area: If you are looking for the best that New England has to offer, this is the area! The area's offerings include a unique place to explore communities rich in New England history and culture, a quality of living that rivals any community in the country, excellent public and private schools, one of the finest healthcare networks in the Northeast, a city of culinary accolades, theater, art galleries, antiques, sandy beaches, mountains and four beautiful seasons! Portland has recently been nominated for Best Town Ever by Outside Magazine! The magazine chooses its top 10 places to live based on a balance of great culture, breathtaking scenery, reasonable home prices, low-stress living, and, of course, easy access to the outdoors.

PHYSICAL DEMANDS:
Travel required.

No unsolicited Employment Agency resumes are accepted.

EOE/M/F/D/V