Job: Customer Care Supervisor

Jobing Description

Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries. Tired of your normal run of the mill Call Center Supervisor positions?? ACS is looking for individuals who are excited about leading and helping others all the while working with one of the world s largest and most recognizable companies!! You will be trained to be a subject matter expert in all things dealing with this company and its policies. Our employees will look to you for leadership as they assist customers who are depending on them for guidance through any questions they may have regarding the policies they own. Through this position you will grow not only as a Call Center Supervisor, but as an individual. And those who show themselves especially strong could possibly have an opportunity to move into other positions of leadership! This is not just a job but a career opportunity!! Apply today, if you believe you have the skills needed to meet the requirements of this position Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems. Establishes and implements performance and service standards. Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations. Ensures productivity meets or exceeds service and quality standards. Develops departmental budget and controls costs. Additional tasks as required. AND you have the desire to work for a WORLD-CLASS company with a GREAT MARKETPLACE reputation as a Call Center Supervisor! ACS is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, the basis of genetic information or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodation(s) by calling 866-419-2226 or by sending an e-mail to accommodations@acs-inc.com.